延安萬達嘉華酒店-住客評論

Guest（家庭旅游） 2025-09-01
周末帶長者出游延安選擇了攜程排名第一的萬達嘉華酒店，謝謝前臺工作人員Anna幫忙安排了位置較好的兩個房間，337和353臨近方便照顧長者以及晚上能看到對面燈光秀。酒店大堂氣派，房間格局也寬敞；就是個別裝修細節可能因為年久了，鏡子邊緣貼條有細微破損狀；吹風機型號也稍顯老舊。整體來説不錯的。
酒店回復：
感謝您的反饋！為您和長者安排合適房間是我們的心意，Anna 也很開心能幫到您。您提的裝修與吹風機問題已記錄，會及時改進，盼您下次再來體驗更好的服務！
Guest（Family） 2025-06-01
Very beautiful hotel and wonderful service. Aircon was slightly warm.
酒店回復：
尊敬的客人，非常感謝您對酒店環境與服務的認可！關于空調溫度未能達到您的預期，我們深表歉意。已第一時間安排工程部全面排查優化，后續將加強設備巡檢與溫度調試，期待下次能為您打造更舒適的入住體驗，誠摯邀請您再次光臨！
Guest（Family） 2025-06-01
Clean and comfortable but location wise there is nothing much nearby. You need to take a taxi to the town centre.
酒店回復：
感謝您的真實反饋！很抱歉周邊娛樂未能滿足期待，我們會持續優化周邊指引服務，若您下次再來，可隨時找我們領取鎮中心游玩攻略呀
Guest（Couple） 2025-06-01
The hotel is grand and the room is big. However, the aircon in our room was spoilt and the temperature of the room was unpleasant. Luckily, the weather was cooling and we had to open up the balcony door to cool the room for the night. Aircon technician spent an hour fixing the aircon but it was worse. The aircon started leaking water at the luggage storage throughout the night, with the sound of the leaking water affecting our sleep. But our traveling company had no issues with their rooms.
酒店回復：
非常抱歉給您帶來不佳體驗！空調及寄存處問題已安排處理。我們會加強檢查，感謝反饋，期待有機會彌補。
Guest（Family） 2025-05-01
在延安，這個酒店環境、景觀、房間設施都是排位非常靠前的所在。由于不定期接待會議或集體客源，住客數量波動相對較大，顯得早餐與酒店等級稍不匹配。
酒店回復：
尊敬的客人，您好！非常感謝您選擇入住我們酒店并抽出時間分享寶貴反饋！您對酒店環境、景觀及房間設施的認可，是對我們團隊最大的鼓勵，我們倍感榮幸！關于早餐供應體驗未能達到您的預期，我們深表歉意。因會議團隊入住頻次較高，客流峯值時段的餐品補充與服務銜接存在不足，我們已啟動優化方案。您的建議為我們指明了改進方向，真誠期待能有機會再次為您提供更完美的服務，祝您生活愉快！
Guest（Couple） 2025-05-01
房間對著湖面，可以看到紅街（很破敗，遠遠望望就行了，不用去了），設施什么的還算不錯，但是打掃得很馬虎。早飯種類還齊全，這次出來第一次有咖啡的早餐，但是東西一般吧。
酒店回復：
尊敬的客人，感謝您選擇入住并分享體驗！很高興您認可房間景觀與設施，關于客房清潔疏漏及餐品品質問題，我們已嚴肅整改。后續將加強衞生檢查，優化餐食品控，期待下次能給您更完美的入住體驗！
Guest（Traveling with friends） 2024-09-01
Spacious room, awesome view and friendly services. Location is central.
酒店回復：
尊敬的客人您好，感謝您選擇入住延安萬達嘉華酒店并分享您的入住感受！感謝您對酒店設施設備及員工服務的認可，您的鼓勵是我們一直前進的動力，希望您滿意此次的入住體驗。我們歡迎您在不久的將來再次光臨我們酒店，并繼續為我們提供寶貴的意見與建議！期待再次迎接您的光臨！祝您生活愉快！
Guest（Solo traveler） 2024-02-01
The room along the river is so nice that I enjoyed fireworks to celebrate ***** new year. Anna(安娜) at the front desk is very friendly and kind to help my first trip there. I appreciate her support so much!!
酒店回復：
尊敬的賓客您好，首先感謝您選擇入住延安萬達嘉華酒店并分享您的入住感受！非常感謝您對酒店環境、客房設施及員工服務的認可，很高興看到您滿意此次的入住體驗，能夠得到您的認可我們倍感榮幸，我們會繼續努力為賓客提供更優質的服務，提升在店體驗。希望在不久的將來您能再次光臨我們酒店，并繼續為我們提供寶貴的意見與建議！祝您生活愉快！
Guest（Couple） 2023-06-01
This hotel is about a 15 minute drive from the train station, and around the same from the center of town, and right across the lake from the red street, so it's very conveniently located. The hotel itself was really excellent. Very clean, quiet, and the staff were super friendly. Cherry at the front desk was extremely helpful! The room is spacious, the bed was comfortable and the facilities are great. Not to mention the breakfast was also wonderful. I would recommend this hotel to other visitors, and will definitely come back.
酒店回復：
Dear Guest: We are so delighted to know that you had a joyful vacation here at Wanda Realm Yan'an and much appreciated your sharing of the good experience, we sincerely hope to see you again at Wanda hotels, your satisfaction is always our priority.
Guest（Traveling with friends） 2023-04-01
Enjoyed a very pleasant 4 day trip to visit the historical and revolutionary sites of Yan’an and the trip was made much better thanks to a very comfortable and convenient stay at the Wanda Realm. For anybody who plans to visit the city I highly recommend this hotel. The hotel is located just to the south of the old city of Yan’an in the newly built Wanda City area. It is a 15-20 minute taxi ride to the old center (depending on traffic) and it’s relatively easy to call a taxi with a ride hailing app like Didi. It’s also within walking distance of the Red Street 紅街 tourism area that has a theatre, cinema, activities, coffee shops and restaurants. The hotel is new and all of the main public areas are clean and well maintained - such as the lobby, hotel rooms, restaurant and gym/pool. The gym contains my favorite Life Fitness gym equipment (a quality brand) and the multi-lane, 25m meter pool is a dream for anyone who likes to swim. It even offers a good view. The hotel breakfast is very good value for money and offers a high quality selection of Western-style food (bread, eggs, bacon, sausages and cereals) as well as very tasty local Chinese food - especially local Yan’an/Shanxi noodles and dumplings. For any foreigners like me, you’ll get a good sense of local taste with good ingredients. The room was very clean and spacious with nice balcony and great view of the lake and Red Street. Service staff was excellent and many staff speak good English. We even received a nice hand written message and welcome fruits. Especially if you travel with children, this is where you should stay in Yan’an. Thank you for making my holiday more enjoyable.
酒店回復：
Dear Guest: We are so delighted to know that you had a joyful vacation here at Wanda Realm Yan'an and much appreciated your sharing of the good experience, we sincerely hope to see you again at Wanda hotels, your satisfaction is always our priority.

延安萬達嘉華酒店

客戶評價 由實住客人提供的真實點評

Guest（家庭旅游） 2025-09-01

Guest（Family） 2025-06-01

Guest（Family） 2025-06-01

Guest（Couple） 2025-06-01

Guest（Family） 2025-05-01

Guest（Couple） 2025-05-01

Guest（Traveling with friends） 2024-09-01

Guest（Solo traveler） 2024-02-01

Guest（Couple） 2023-06-01

Guest（Traveling with friends） 2023-04-01

客戶評價由實住客人提供的真實點評