延安万达嘉华酒店-住客评论

Guest（家庭旅游） 2025-09-01
周末带长者出游延安选择了携程排名第一的万达嘉华酒店，谢谢前台工作人员Anna帮忙安排了位置较好的两个房间，337和353临近方便照顾长者以及晚上能看到对面灯光秀。酒店大堂气派，房间格局也宽敞；就是个别装修细节可能因为年久了，镜子边缘贴条有细微破损状；吹风机型号也稍显老旧。整体来説不错的。
酒店回复：
感谢您的反馈！为您和长者安排合适房间是我们的心意，Anna 也很开心能帮到您。您提的装修与吹风机问题已记录，会及时改进，盼您下次再来体验更好的服务！
Guest（Family） 2025-06-01
Very beautiful hotel and wonderful service. Aircon was slightly warm.
酒店回复：
尊敬的客人，非常感谢您对酒店环境与服务的认可！关于空调温度未能达到您的预期，我们深表歉意。已第一时间安排工程部全面排查优化，后续将加强设备巡检与温度调试，期待下次能为您打造更舒适的入住体验，诚挚邀请您再次光临！
Guest（Family） 2025-06-01
Clean and comfortable but location wise there is nothing much nearby. You need to take a taxi to the town centre.
酒店回复：
感谢您的真实反馈！很抱歉周边娱乐未能满足期待，我们会持续优化周边指引服务，若您下次再来，可随时找我们领取镇中心游玩攻略呀
Guest（Couple） 2025-06-01
The hotel is grand and the room is big. However, the aircon in our room was spoilt and the temperature of the room was unpleasant. Luckily, the weather was cooling and we had to open up the balcony door to cool the room for the night. Aircon technician spent an hour fixing the aircon but it was worse. The aircon started leaking water at the luggage storage throughout the night, with the sound of the leaking water affecting our sleep. But our traveling company had no issues with their rooms.
酒店回复：
非常抱歉给您带来不佳体验！空调及寄存处问题已安排处理。我们会加强检查，感谢反馈，期待有机会弥补。
Guest（Family） 2025-05-01
在延安，这个酒店环境、景观、房间设施都是排位非常靠前的所在。由于不定期接待会议或集体客源，住客数量波动相对较大，显得早餐与酒店等级稍不匹配。
酒店回复：
尊敬的客人，您好！非常感谢您选择入住我们酒店并抽出时间分享宝贵反馈！您对酒店环境、景观及房间设施的认可，是对我们团队最大的鼓励，我们倍感荣幸！关于早餐供应体验未能达到您的预期，我们深表歉意。因会议团队入住频次较高，客流峯值时段的餐品补充与服务衔接存在不足，我们已启动优化方案。您的建议为我们指明了改进方向，真诚期待能有机会再次为您提供更完美的服务，祝您生活愉快！
Guest（Couple） 2025-05-01
房间对着湖面，可以看到红街（很破败，远远望望就行了，不用去了），设施什么的还算不错，但是打扫得很马虎。早饭种类还齐全，这次出来第一次有咖啡的早餐，但是东西一般吧。
酒店回复：
尊敬的客人，感谢您选择入住并分享体验！很高兴您认可房间景观与设施，关于客房清洁疏漏及餐品品质问题，我们已严肃整改。后续将加强衞生检查，优化餐食品控，期待下次能给您更完美的入住体验！
Guest（Traveling with friends） 2024-09-01
Spacious room, awesome view and friendly services. Location is central.
酒店回复：
尊敬的客人您好，感谢您选择入住延安万达嘉华酒店并分享您的入住感受！感谢您对酒店设施设备及员工服务的认可，您的鼓励是我们一直前进的动力，希望您满意此次的入住体验。我们欢迎您在不久的将来再次光临我们酒店，并继续为我们提供宝贵的意见与建议！期待再次迎接您的光临！祝您生活愉快！
Guest（Solo traveler） 2024-02-01
The room along the river is so nice that I enjoyed fireworks to celebrate ***** new year. Anna(安娜) at the front desk is very friendly and kind to help my first trip there. I appreciate her support so much!!
酒店回复：
尊敬的宾客您好，首先感谢您选择入住延安万达嘉华酒店并分享您的入住感受！非常感谢您对酒店环境、客房设施及员工服务的认可，很高兴看到您满意此次的入住体验，能够得到您的认可我们倍感荣幸，我们会继续努力为宾客提供更优质的服务，提升在店体验。希望在不久的将来您能再次光临我们酒店，并继续为我们提供宝贵的意见与建议！祝您生活愉快！
Guest（Couple） 2023-06-01
This hotel is about a 15 minute drive from the train station, and around the same from the center of town, and right across the lake from the red street, so it's very conveniently located. The hotel itself was really excellent. Very clean, quiet, and the staff were super friendly. Cherry at the front desk was extremely helpful! The room is spacious, the bed was comfortable and the facilities are great. Not to mention the breakfast was also wonderful. I would recommend this hotel to other visitors, and will definitely come back.
酒店回复：
Dear Guest: We are so delighted to know that you had a joyful vacation here at Wanda Realm Yan'an and much appreciated your sharing of the good experience, we sincerely hope to see you again at Wanda hotels, your satisfaction is always our priority.
Guest（Traveling with friends） 2023-04-01
Enjoyed a very pleasant 4 day trip to visit the historical and revolutionary sites of Yan’an and the trip was made much better thanks to a very comfortable and convenient stay at the Wanda Realm. For anybody who plans to visit the city I highly recommend this hotel. The hotel is located just to the south of the old city of Yan’an in the newly built Wanda City area. It is a 15-20 minute taxi ride to the old center (depending on traffic) and it’s relatively easy to call a taxi with a ride hailing app like Didi. It’s also within walking distance of the Red Street 红街 tourism area that has a theatre, cinema, activities, coffee shops and restaurants. The hotel is new and all of the main public areas are clean and well maintained - such as the lobby, hotel rooms, restaurant and gym/pool. The gym contains my favorite Life Fitness gym equipment (a quality brand) and the multi-lane, 25m meter pool is a dream for anyone who likes to swim. It even offers a good view. The hotel breakfast is very good value for money and offers a high quality selection of Western-style food (bread, eggs, bacon, sausages and cereals) as well as very tasty local Chinese food - especially local Yan’an/Shanxi noodles and dumplings. For any foreigners like me, you’ll get a good sense of local taste with good ingredients. The room was very clean and spacious with nice balcony and great view of the lake and Red Street. Service staff was excellent and many staff speak good English. We even received a nice hand written message and welcome fruits. Especially if you travel with children, this is where you should stay in Yan’an. Thank you for making my holiday more enjoyable.
酒店回复：
Dear Guest: We are so delighted to know that you had a joyful vacation here at Wanda Realm Yan'an and much appreciated your sharing of the good experience, we sincerely hope to see you again at Wanda hotels, your satisfaction is always our priority.

延安万达嘉华酒店

客户评价 由实住客人提供的真实点评

Guest（家庭旅游） 2025-09-01

Guest（Family） 2025-06-01

Guest（Family） 2025-06-01

Guest（Couple） 2025-06-01

Guest（Family） 2025-05-01

Guest（Couple） 2025-05-01

Guest（Traveling with friends） 2024-09-01

Guest（Solo traveler） 2024-02-01

Guest（Couple） 2023-06-01

Guest（Traveling with friends） 2023-04-01

客户评价由实住客人提供的真实点评